Returns & Exchanges
At Hourglass Cosmetics, we are committed to providing you with high-performance luxury beauty; if you are not completely satisfied with your purchase, we accept returns on new or gently used items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the returns process to ensure your package is tracked.
Pack and Ship
Securely pack your items in the original packaging, attach the return label to the outside of the box, and drop it off at any authorized UPS location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7–10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing